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Library of Virginia - TIROC Supervisor's Workshop - Shared screen with speaker view
Tonia Kestner
30:21
Hello everyone! :-)
Elizabeth Sensabaugh
30:35
Hi all!
Lisa Davis
31:14
Hello!
Lisa Crisman
31:19
Hello!
Kelly McBride Delph
39:44
Yoga breath! And I will need to stand up at least once in 2 hours...
Vivian Washington
42:35
Non-judgement
Kelly McBride Delph
42:36
support of staff
JoLynn Holcomb
42:44
Safety= having others assume good intent of me, just as I do of them
Kristen Edmundson VBPL
42:46
Listening
julialebreton
42:59
Freedom to vent/ question, room to learn.
Camille Thompson
43:08
physical safety first, then trust and listening
Tonia Kestner
43:55
no safety = workplace insecurity on all levels
Clara Hudson
44:05
honest transparent communication
Lisa Davis
44:07
Nothing like having someone come to your door while you're doing this session and tell you about her husband's bad accident yesterday. He couldn't call her and she didn't know until later. Nothing you say can make her feel better and instead seems to set her off. Trauma in action...
Zachary Elder
44:24
the ability to listen and recognize non-verbal cues and reactions.
Nan Carmack
44:40
@lisadavis--wow...are YOU ok?
Vivian Washington
44:51
Agreed, Zach!
Kelly McBride Delph
46:18
Clear and CONSISTENT...? Not been happening, eh Heather?
Nan Carmack
46:55
And everything changes on a dime...so leadership doesn't come off as confident and informed which doesn't feel safe
julialebreton
47:11
@Nan agreed!
Zachary Elder
47:13
Right on Nan.
Dana Bomba
47:22
@Lisadavis my husband had to go to the ER with chest pain last week. It was a panic attack. Seeing him like that was traumatic. We stopped at work to get my things on the way home and I lost it with my direct report managers. Their instinct was to touch me. Touch is so scary right now, but that hand on my back leading me to a private place was what I needed. <3 I hope your staff member's husband is ok
Dana Bomba
47:35
yes @Nan
Nan Carmack
48:53
@Dana : leaders are people too. <3 Glad Joe is ok
Dana Bomba
49:25
Thanks Nan <3
Lisa Davis
51:30
@Dana - he will be, but she's just upset right now. My ex-husband had the same thing - ER with anxiety - while I was out-of-state. It was hard because his father had died two months before and he wasn't dealing with it well. He didn't even know what anxiety was...when I told him it was stress, he wanted to know why they just didn't say so. But it's scary and changes the family dynamic in several ways.
Dana Bomba
53:28
@Lisa my husband said during the event "so this is what anxiety feels like?" He's never been one to "believe" in anxiety, which was stress induced. He's a new manager. I'm glad he'll be ok.
Lisa Davis
55:19
@Dana - hope your husband finds ways to deal with his stress. This session will help you understand some of his reactions to it.
Dana Bomba
58:02
Good point. Thank you! He finished a wood project for me a few hours after we got home. Using his hands and doing for others helps him destress.
Dana Bomba
59:55
@Ami I appreciate your steady pace, I am quoting you in my notes. :)
Kelly McBride Delph
01:09:25
Last year at our staff day I had staff create a best practices for our library. I was so proud of them. I had them read a couple of examples and then brainstorm and talk. #1 was Be Kind (It cost us nothing to be kind, said once staffer.)
Nan Carmack
01:09:42
LOVE that
Lisa Davis
01:09:53
Great idea!
Dana Bomba
01:17:31
It is difficult, especially when leadership has done everything they can in terms of safety short of sending people home (paid) to stay home for the duration of the pandemic. Their are staff who are still not satisfied with the efforts. I find myself defending administration often.
Dana Bomba
01:20:09
@Ami What would you say to a manager who still believes leadership hasn't done enough, therefore this effects the environment for their staff. (does that make sense, I'm trying to be concise) (see previous comment)
Dana Bomba
01:27:36
Oh my gosh...everything you just said! Thank you!
Vivian Washington
01:29:50
Then I have always been in that position. People always speak up on my team.
Kelly McBride Delph
01:30:04
That person is really valuable to those of us who don't read the signs and people so well!
Nan Carmack
01:30:11
that does not surprise me, Vivian :)
Vivian Washington
01:30:44
Thanks, Nan.
Nan Carmack
01:31:02
I have often asked that canary to be the person to specifically find the problems in a proposed project so others can view them as doing this as a contribution to the success of a thing than the "negative nelly"
Dana Bomba
01:31:46
@Nan I ask my team "what am I missing" when I want to make a certain decision. I want to hear what won't work. I have two people who are willing to do so and we are all better for it.
julialebreton
01:33:23
When I am not seeing the behavior I wish to see I try to interact intentionally with people using the behavior I wish to see. It takes time and consistency but it works.
Lisa Davis
01:35:07
Modeling the expected behavior is always a great idea. Especially if they see that you are not afraid to do any task, including those that they hate.
Dana Bomba
01:35:51
@Lisa I just shelved children's books for 2 hours with my folks. Modeling... :)
Dana Bomba
01:36:13
Oh and the fecal matter I wiped up last week! (Nan, I thought of you and an AltaVista experience!)
Kelly McBride Delph
01:36:40
I end up cleaning the mysterious bathroom accidents a little too often, however.
Nan Carmack
01:38:25
lord, that was gross!
Dana Bomba
01:39:26
@Nan lol!
Tonia Kestner
01:39:40
lol
Nan Carmack
01:40:03
alllllll over the walls.
Nan Carmack
01:56:43
sorry--my internet cut out. had to rejoin with my phone's hotspot
Dana Bomba
01:58:55
@Nan grew our leadership team at Campbell so that we could run the library whether she was there or not. I've kept that approach in my new position.
Nan Carmack
01:59:16
,#
Nan Carmack
01:59:24
<3
Lisa Davis
02:14:31
Realizing that some long-time employees don't like change and that, it doesn't matter how qualified or not you may be, they like the old days, the old director(s), and how much better they think things used to be.
Dana Bomba
02:14:46
@Lisa YES
Clara Hudson
02:18:01
Remind staff in the past that things change around us and we are responding to change. What we did worked then and was certainly good but we are looking and moving forward. Ask them to help determine what that looks like and how it occurs.
julialebreton
02:18:26
You can always tell when your supervisor doesn’t like you. It creates a hedge that takes a long time to break down. Impacts morale and feeling of safety.
Nan Carmack
02:18:36
Amen.
Nan Carmack
02:18:50
Ami, do you have suggestions for leading up with TIRC?
Nan Carmack
02:21:32
Kicking up my soothing system
Nan Carmack
02:21:49
yes
Nan Carmack
02:23:35
lol...
Sarah Largen
02:25:45
A wonderful training! Thank you!!
Dana Bomba
02:25:54
Thank you!
Lisa Crisman
02:25:58
I also find that communication is the key. Often feelings are misconstrued because we haven't had open, honest conversations.
Jessica Campbell
02:26:05
Thank you so much! This is will be so helpful!
Ciara Hill - NCBH
02:26:06
Thank you all for joining us today! Please complete our brief survey here https://www.surveymonkey.com/r/LibraryofVATIROSupervision
julialebreton
02:26:11
Appreciate the dialogue and wisdom. Thank you!
Clara Hudson
02:26:40
Thank you.
Janice Felker
02:26:55
Thank you for your time and positive messages!
Elizabeth Sensabaugh
02:27:05
Thanks Nan! Thanks Ami!
Elizabeth Sensabaugh
02:27:19
Thanks Ciara!
Vivian Washington
02:27:25
Thank you, Ami! Thanks, Nan!
Lisa Davis
02:27:30
Thank you to everyone involved in putting this on!
Nicole Sheppard
02:27:31
Thank you for permission not to multitask :)
Kelly McBride Delph
02:28:16
Thank you. Namaste.
Holly Ritchie
02:28:20
Thank you!